Frequently Asked Questions

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Following are few frequently asked questions, do write us at hello@zitrixcarservices.com for any queries apart from below!

What services does ZITRIX Car Services offer?

ZITRIX Car Services specializes in multi-brand car repairs with advanced technology, including dent pulling, painting, anti-rust treatment, laser alignment, and vacuum setups. We also provide insurance claim assistance, site/home pickup and drop services, and seamless documentation support.

Which insurance companies does ZITRIX Car Services have cashless tie-ups with?

We have cashless tie-ups with several leading insurance companies, including:
• ACKO • Cholamandalam • Go Digit • HDFC Ergo • ICICI Lombard • Kotak • Liberty Mutual • National Insurance • New India Assurance • Oriental Insurance • Raheja QBE • Reliance • Royal Sundaram • Shri Ram General Insurance • TATA AIG • United India Insurance • Zuno

For reimbursement claims, we are partnered with Bajaj Allianz, Bharati AXA, Future Generali, IFFCO TOKIO, Magma, NAAVI, SBI, and Universal Sompo

What makes ZITRIX Car Services unique compared to other workshops?

Our key differentiators include:
fully GATED WITH AUDIO AND VIDEO MONITORING

• 2 Days Repair Turnaround Time (TAT) with advanced equipment
• 2 Years Color Assurance using Cromax products
• Free Pickup & Drop Services for all insurance claims
• Free Interior Cleaning and Foam Wash • Hassle-Free Claim Support with proactive updates
• Skilled Workforce with an average experience of 20 years
• OEM Spare Parts Usage for reliable repairs

How does ZITRIX Car Services ensure quality in repairs?

Our ISO 9001:2015 certified workshop employs advanced technologies, including Arduino sensors, paint booths with distance sensors, thermal controllers, and color code mixers. Additionally, our experienced team ensures precision and quality in every repair.

Do you provide doorstep services for repairs?

Yes, we offer free pickup and drop services for all insurance claim vehicles, ensuring convenience and hassle-free repair processes for our customers.

How long does it take for insurance claim processing?

Our streamlined process ensures that inspection pictures, documentation assistance, surveyor coordination, and cost estimates are completed within 2 hours of claim lodgment.

What are ZITRIX Car Services’ customer ratings and feedback?

We are proud to have consistently maintained a 4.8-star customer rating across 3000+ completed claims. Our focus is on delivering seamless, high-quality services while minimizing repair turnaround time.

What recognitions has ZITRIX Car Services received?

We have been recognized by esteemed institutions, including: • Auto-Conclave Delhi (Innovative Start-up 2021) • IIM Indore (Cost-Effective Business Model) • Wuerth (Best Repair with Cost-Effective Technology) • NITI Aayog Udaan (Best Innovative Start-up 2019) • Pitstop (Highest Hi-Tech Car Workshop in Pune)

Do you use OEM spare parts for repairs?

Yes, we ensure the use of OEM (Original Equipment Manufacturer) spare parts to maintain quality and reliability in our repairs. We maintain the inventory over cloud 

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